The Covid-19 pandemic has had a devastating impact across the globe. For developing countries, this has not only had a negative impact on the economy, but it has also crippled the education system and will take years to recover. Where to go from here? Governments will not only have to re-look their policies on education…
Could cloud contact centres ease the traditional pains Nigerian companies currently face?
By Olatayo Ladipo-Ajai Although Nigeria is an emerging market in many aspects and industries, customers in this region like those across the globe have increased their service level expectations which depend on communication. It is especially true for the contact centres that provide customers with support and services – whether it be in the banking…
Tanzanian businesses eye digital transformation to help boost customer experience
By Carolyn Lyimo As the telecommunication infrastructure roll-out continues to lag and Internet penetration remains relatively low in Tanzania, an increasing number of businesses are experimenting with digital communication channels. This is largely done in an effort to bolster their digital transformation efforts and ultimately deliver an improved customer experience (CX) to their end user…
Kenya leverages holistic communication solutions in order to stay ahead of the curve during 4IR
By Marko Reis, Regional Manager – East Africa at Infobip With the Fourth Industrial Revolution (4IR) ushering in a host of new technologies that are affecting the way people live, work and whilst disrupting businesses and sectors in every country across Africa. As a result, it also has a profound impact on the way…
AU: Science to take centre stage
As an agency that publicises the science and technological development in Africa, we laud the Africa Union for launching Science, Technology and Innovation Strategy for Africa 2024 (STISA-2024) which places science, technology and innovation at the epicentre of Africa’s socio-economic development and growth. The STISA-2024 has been developed during an important period when the African…
Real food grown real good
By Wairimu Muthike As the Covid-19 crisis unfolds, production and access of safe and nutritious food to complement preventative measures is paramount. Good food boosts immunity and the body’s ability to ward off and recover from illnesses. As urban dwellers increasingly rely on urban producers for food supply, the safety of these foods becomes…
AU Statement on the International Day for the Elimination of Sexual Violence in Conflict
By H.E. Amira Elfadil On this International Day for the Elimination of Sexual Violence in Conflict, the African Union Commission salutes survivors of sexual violence and other powerful authorities in Africa for raising their voice against the atrocities of sexual violence in conflict. For over a decade, the international community has raised its voice…
World Environment Day: Giving back to our silent heroes
Climate change is a global challenge that poses an urgent threat to economies, global food security, our natural systems and individual livelihoods. Unfortunately, as the years have gone by, our negligence towards the earth has become more prominent, and communities around the world are already experiencing increased climate impacts like tsunamis, veld fires and hurricanes.…