H.E. Mrs. Amira Elfadil Mohamed, Commissioner for Social Affairs, African Union Commission Each year on World AIDS Day, we take time to reflect upon our worldwide response to the HIV/AIDS epidemic by remembering where we started decades ago, honouring our achievements, and pledging to work harder and smarter, for more inclusive and innovative strategies…
Scientists strengthen the resolve to champion evidence use for development
Over 400 Scientists from East and West Africa resolved to promote the use of evidence in decision making at a two-day Evidence Leaders in Africa virtual conference held on 3-4 November 2020. The conference, with the theme, ‘Strengthening the think-tank role of researchers in supporting government decision-making for better development outcomes’ was convened by the African Academy of…
What you need to know about the digital economy and its role in Africa
By Patrick Ndegwa, SEACOM Business Sales Lead for SEACOM East Africa The age of digital transformation has indeed spurred the rise of a digital economy. Inherently different to the ‘established’ economy, the digital economy enables new ecosystems, makes new business models possible, disrupts industries, and opens up new ways to interact and engage with…
Ilara Health Secures $1.1M Grant to Improve Maternal Health Outcomes in Kenya
Ilara Health, the health-tech company which provides a point of care diagnostic testing to small primary care clinics in Kenya, has received a $1.1 million grant from the Bill & Melinda Gates Foundation. The grant will be used to develop effective antenatal care (ANC) interventions and tech-based solutions for pregnant women unable to access…
Science Policy, Science Literacy: post-COVID education for the developing world during the Fourth Industrial Revolution
The Covid-19 pandemic has had a devastating impact across the globe. For developing countries, this has not only had a negative impact on the economy, but it has also crippled the education system and will take years to recover. Where to go from here? Governments will not only have to re-look their policies on education…
Could cloud contact centres ease the traditional pains Nigerian companies currently face?
By Olatayo Ladipo-Ajai Although Nigeria is an emerging market in many aspects and industries, customers in this region like those across the globe have increased their service level expectations which depend on communication. It is especially true for the contact centres that provide customers with support and services – whether it be in the banking…
Tanzanian businesses eye digital transformation to help boost customer experience
By Carolyn Lyimo As the telecommunication infrastructure roll-out continues to lag and Internet penetration remains relatively low in Tanzania, an increasing number of businesses are experimenting with digital communication channels. This is largely done in an effort to bolster their digital transformation efforts and ultimately deliver an improved customer experience (CX) to their end user…
Kenya leverages holistic communication solutions in order to stay ahead of the curve during 4IR
By Marko Reis, Regional Manager – East Africa at Infobip With the Fourth Industrial Revolution (4IR) ushering in a host of new technologies that are affecting the way people live, work and whilst disrupting businesses and sectors in every country across Africa. As a result, it also has a profound impact on the way…